Thank amin

@supriya video no longer available, is there a new link? TIA

No, that would only mean that the spam traps on the list are less useful and new ones would be created secretly.

Spamtraps can end up on your list as a result of bad luck. They sometimes get registered accidentally through your regular signup process. Some spam trap networks operate off the typo domains of major ISPs and can end up in your list simply because of sloppy key-stroking. Poisoning is another way spamtraps can land on your list without you being sloppy. That’s when spammers or intentionally register known spamtrap email addresses in an effort to get the marketer in trouble or discredit the spamtrap provider. If you’re a high volume sender, it pays to partner with an email list hygiene provider with the proven ability to detect spamtrap addresses. Many claims to be strong in this area, but very few actually are. Look before you leap and test out a few.

There is no specific rule, this very much depends on the settings of the receiving mail server. An admin might do this even manually so that they will find some spammers based on different log entries and blacklist the IP's. Or if the mail server uses an RBL, it might not be the bounces that this specific server receives, rather if you have Spamtrap addresses in your spam recipient list, the IP will be blacklisted on lots of servers at once.

An email bounce is when an email is returned to the sender because it could not be delivered to the intended recipient. Bounces happen for various reasons like email address not valid, the recipient has blocked you, recipient inbox full and so on. There are two kinds of bounces: Hard bounce: Recipient address is incorrect. Think of it as a permanent email delivery failure. Soft bounce: When the recipient's inbox is full, their email server is down, your email is too big by their standards and so on, your email will be returned undelivered back to you. Appropriate changes and trying sending again can work. Think of it as temporary delivery failure. Email bounces are a big challenge in email marketing and marketers try to keep bounces as low as possible. Some time back we published this post, you might want to check it out.

Clearout.io stores all your invoices in your account. You can go to your profile and under Billing, you can download all the invoices. Paypal: Clearout only has access to the information that PayPal provides us on your order, which can be very limited. PayPal protects its customers' data and doesn't transmit information that is not needed for the vendor to complete your order. PayPal will also send you a receipt after the payment. The receipts should be kept for your records, as they contain your full information.

Yes if the duplicates are in the same list, we identify them & do not charge for it, Since we do real-time validation, it may not be possible to identify duplicates across multiple lists currently.

On clicking generate a new token, the old token will get replaced by the new one. The old token stands expired.

This might be due to filters that are currently active on your tab, Please remove it & recheck. In another case, your file might be older than 30days. The data is not available after 30days of your list verification time.

There are certain service providers that generate temporary email addresses for a short period of time, like a few hours to a few days. Such addresses are known as "Disposable Email Addresses". Generally, disposable emails are created to receive initial account activation or confirmation emails for sites like discussion forums, e-shopping, etc. and dispose off automatically after a given time period. Sending emails to such addresses increases the bounce rate so it is not advisable to send emails to "Disposable Email Addresses".

You can redeem your coupon codes by going to your Account-> Pricing -> Apply your code and redeem

Role-based email addresses are such emails that do not belong to individuals, but to a department, designation or company. The owner of Role-based addresses often changes. Further, the email may be forwarded to multiple recipients. Sending newsletters or campaign emails to such addresses may have a negative impact on your open rates or may lead to spam complaints. Hence, it is not recommended to send any promotional or marketing emails to Role addresses. Most email marketing services reject such role addresses.

Certain servers accept all the emails for that domain and never bounces it back to the sender, those email addresses are flagged as catchall emails. If you are confident about the domain and your bounce rate is less than 3% - you can send emails to catchall also since if it bounces, it will be a soft bounce and will not affect your domain credibility

Catch-All domains always return a valid response from the SMTP service, whether the email address is actually valid or invalid. Some mail servers do this because they believe it will prevent people from harvesting real email addresses from their SMTP Server. Some mail operators set up a catch-all address. For instance, if you mail misspelledname@domain.com, the mail administrator will forward that email to a "catch-all" address, like "review@domain.com". So they can look at all the emails sent to their mail server to see if anything important was sent to an invalid recipient. We have found that catch-all domains get a lot more spam because mail services have no way of telling if the email address is good or bad before sending. So spam operators just send to them, thinking someone will see the email. Most Email Validation services will just return Valid for catch-all domains without telling you. Clearout identifies these domains for you. Since we are not able to validate them, it's up to you to decide if you want to take the risk to send to these domains. We do recommend that, if you decide to send emails to catch-all domains, you segment these into a different group in your emailing platform. Now, there are 3 behaviors of catch-all email domains: An non-real email address is funneled into a catch-all inbox (This does not hurt your email reputation) The non-real email is bounced back, saying the user doesn't exist (This does hurt your email reputation) The recipient is actually valid and the email gets delivered

The credits do not have any expiry date and have a lifetime validity.

Clearout's Advanced Email Validation Service is available through simple REST API to verify millions+ of email addresses in real-time. Verification API allows you to get a clean list of email addresses with 98%+ accuracy, Clearout support verifying individual emails as well as lists containing thousands or even a million email addresses You may follow the given steps to find the API key: Account -> Profile -> Generate API Key

If you don't have a CSV Viewer, you have plenty of free options available to you. You can use Google Sheets You can use Zoho Excel Viewer You can download CSVed for windows, this software has excellent reviews. You can use Comma Chameleion - Cross Platform Viewer

An instant verification process is a quick way of validating email addresses in real-time without waiting in the queue. Copy and paste the email addresses directly from your list to clean them quickly and effortlessly. At a time you can verify upto 10 emails.

When you register for an account, Clearout sends you an email with a link in it, so you can activate your account. You just have to click on that link, and you're all set to start verifying your list. Check all folders/tabs (Spam, Promotional, deleted) to locate the email. If you can't locate the email, then it's possible that you misspelled your email address on the registration screen. Please try re-registering, and if your email was misspelled, you will be allowed to register under the correct email address. Sometimes, your spam filters might be rejecting our emails. It's important that you are able to receive emails from us, so you can access the files you validate. If you think you are not receiving our emails because of your spam filters, please contact us at us@clearout.io and we will be happy to assist you in solving this issue.